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+1-650-753-7925
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support@nueconceal.com
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Corporate Offices
USA
9440 Santa Monica Boulevard Beverly Hills, CA 90210
SWITZERLAND
Blegistrasse 7
6340 Baar
Frequently Asked Questions
We've assembled a list of the most common asked questions students have about NUE Conceal.
All NUE products are developed in partnership with dermatologists and chemists. They are formulated and suitable for all skin types :) Full ingredient lists are available on each product page and for any concerns, we recommend conducting a patch test or sharing our ingredient list with your healthcare provider before usage.
NUE Conceal carries the finest medical-grade permanent makeup products on the market. These products are FDA compliant and CE certified, therefore made to deliver exceptional results. Our dedicated staff is made up of aesthetic experts and can provide you with recommendations geared toward your personal needs. We provide OEM for those who long to obtain their own product line.
Yes. All NUE products are vegan, cruelty-free.
Yes, all NUE Conceal products are available without fragrance.
While our formula does not contain any known ingredients that are considered unsafe, it is not recommended to use our products on breastfeeding or pregnant women.
Unfortunately, we cannot guarantee that you will not have an allergic reaction as all our products are produced in an environment where cross-contamination is possible, albeit unlikely. Our products don’t contain gluten or nut oils nor butters in our products. If you have concerns about allergies please refer to the ingredient lists in the product descriptions, discuss with your doctor, and always perform a patch test on hidden skin first.
We recommend storing our products in a cool dry place away from direct sunlight.
Nue Serums:
1. Does it require refrigeration even when unopened? Yes, it is preferable. If refrigeration is not possible, store it in a cool, dark place away from sunlight.
2. How long will it last unopened when not refrigerated? Up to 6 months.
3. How long will it last unopened when stored in a fridge? Up to 1 year.
4. How long will it last once opened and refrigerated? Up to 6 months.
5. How long will it last once opened if not refrigerated? Up to 3 months.
Most Frequently Asked Question: If the serum requires refrigeration, won't its consistency be affected during shipping since it's not refrigerated? Shipping typically only takes a few days. The serum will not spoil or lose its effectiveness in such a short period. Therefore, it's advisable to refrigerate it once you receive it.
Each NUE course is created, owned and managed by NUE or by the instructor(s). The foundation of each NUE course are its lectures, which can include videos, slides, and text. In addition, instructors can add resources and various types of practice activities, as a way to enhance the learning experience of students.
NUE courses are entirely on-demand and they can be accessed from several different devices and platforms, including a desktop, laptop, and our mobile app. After you enroll in a course, you can access it by clicking on the course link you will receive in your confirmation email (provided you’re logged into your NUE account). You can also begin the course by logging in and navigating to your My Academy page.
There are no deadlines to begin or complete a course.
NUE supports several different payment methods, depending on your account country and location.
Email us at csr@nueconceal.com or message us directly through our in house chat.
Camouflage tattoo is the process of tattooing skin discoloration using a skin tone ink or pigment to match the healthier part of the skin.
People with skin discoloration caused by stretch marks, light scars, hypopigmentation, and on case to case basis, vitiligo.
Nue Conceal is the most innovative brand for Camouflage tattooing. We've incorporated the art of camouflage tattoos, the science of color theory, and the technology of color matching the skin.
We have a patented device that reads a person's skin tone. The numerical reading of the color space will then be submitted to the app via calibration; the app then gives accurate pigment suggestions. This process reduces the time spent in color matching to up to 30 seconds and ensures a seamless camouflage result while minimizing human error.
Nue Conceal is semi-permanent, which could last anywhere between 1.5 to 5 years depending on the person's skin rejuvenation and activities. as the human skin color changes over time. As we age, our body produces less melanin, the protein responsible for human color. This causes our skin to get lighter as we age. Hence, making the treatment less permanent will minimize the risk of uneven color and discoloration.
As it is semi-permanent, if done properly, the pigments will simply fade away, in which case, a retouch will be required.
We process and ship orders M-F, excluding holidays. Please allow up to 3 business days for orders to be processed before shipping. Your order may take longer to ship if we're experiencing high order volume. You’ll get a notification and tracking number via email when a tracking number has been created.On average, orders are delivered 5-7 business days after fulfillment. We are not responsible for any delays with carrier transit times.
Standard Shipping, available for most domestic locations (5-7 business days after fulfillment) is $60. Priority Shipping is available for Alaska, Hawaii, US Territories, and APO/FPO for $100. You may experience longer delivery times if you're shipping to Alaska, Hawaii, US Territories, and APO/FPO.
For worlwide shipping it varies upon regions.
All around the world.
All our products are non refundable, nor exchangeable.
Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact our team immediately at inquiries@nueconceal.com with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. We are not responsible for any address errors or order delays after your package leaves our facility.
We accept Visa, MasterCard, JCB, Diners and AMEX cards through out websites checkout service. We also accept express checkout with G Pay, Apple Pay, Alipay, Union Pay, WeChat Pay. Klarna, Affirm and Afterpay are our Buy Now, Pay Later financing options. We also provide bank transfer.
We use the Stripe Gateway which is fast and secure.
You will be charged relevant taxes at checkout and these will be displayed on your receipt that will be emailed to you post-purchase. This email receipt will be sent to the email address entered during the checkout process.
If there were multiple attempts to pay for your order. You may see this as a pending charge or authorization hold on your billing statement, but as the transaction was not completed it will not be charged to your card. The bank often sets aside the funds in anticipation of a successful charge. However, as the transaction was declined no funds have been transferred to NUE.
Your billing address and shipping address do not need to match. However, for security reasons, billing and shipping addresses are required to be in the same country.
The currency and pricing of your order are determined by the country from which you visit us and cannot be changed.
We only charge the amount calculated during checkout and displayed on your invoice after shipping costs. However, if you are using a prepaid card, there may be temporary holds or fees associated with card usage. Please refer to the terms and conditions of the card you are using for further details. If you are not using a prepaid card and believe you have been overcharged, please do contact us and we'll be happy to assist you.
