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Frequently Asked Questions
What countries do you ship to? +
We ship worldwide. If your country isn’t available at checkout or you can’t find a local partner, contact us. We have authorized distributors worldwide.
How do I track my order? +
You’ll get a tracking email as soon as it ships. If it doesn’t arrive, check spam or contact support with your order #.
Can I change or cancel my order? +
If it hasn’t shipped yet, yes, email us ASAP with the order # and the change you need.
What is your return policy? +
We accept returns within 7 days of delivery for unopened/unused items in original packaging. Contact support.
What items are non-returnable? +
Unopened serums. Opened pigments. Training fees.
Exchanges for products? +
Some unopened items can be exchanged within 7 days. Customer covers return shipping; we’ll ship the replacement after inspection. No exchanges allowed for Serums.
Are Nue Conceal pigments and serums safe? +
Yes, our formulas are produced under cosmetic GMP with safety documentation (SDS/COA) and third-party testing. Request certificates from support if you need them for your files.
Do you test on animals? +
NO!
What’s the shelf life? +
See each item. As a guide: unopened serums 12/18 months; once opened, follow the PAO icon (e.g., 6–12M). Store cool, dry, and away from light. Best refrigerated.
How do I become a distributor or wholesale partner? +
Fill head to our Contact page. Tell us your company details, regions, and licenses. We’ll reply within 3–5 biz days.
How do clients find me as a professional? +
Apply to be listed on Find a Provider. We’ll review credentials before publishing your profile.
Do you run third-party tests? +
Yes, microbiology, stability, heavy metals, irritation, and package compatibility as appropriate. Certificates are available on request.
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